Terms of Use

These terms apply to the Mail.World and to the Mail.World subdomains.

Please read these Terms and Conditions so that you can help ensure that Mail.World's presentation and content remain of a high standard. By creating, activating and upgrading an email account with Mail.World or any of its associated email domains, you agree to accept and comply with the Terms and Conditions below.

Once you have created and activated your account, you will have access, for a 30-day trial period starting on the date the account is created, to a standard version with an inbox capacity of 100 MB.

In some cases, a user will be asked to upgrade immediately. This is because we wish to ensure that the user is not a “spam bot” and does not otherwise have intentions that could compromise our users' experience of mail.world as a domain with a good reputation.

Activation and upgrading:

You will be asked to activate your account the first time you log in. You will also be asked to provide a few account details which, among other things, enable us to help you if you forget your password in the future.

The reason you must upgrade, and therefore pay for your email account, after the trial period is that Mail.World is free of advertising while you are logged in to your mailbox, and your personal information is neither sold nor used for marketing purposes, as is the case with “free” email services. At the same time, the requirements for Mail.World's equipment, software and licences are continually increasing. Finally, we give high priority to security and development because these are necessary and benefit our users. Taken together, user payments give us a range of options that enable us to continue providing you with a good service while ensuring that Mail.World remains a safe environment.

Please note: Mail.World is intended for active users only. Email accounts that are not activated within 7 days of creation are deleted automatically. Activated email accounts that have not been upgraded by the end of the trial period are deactivated on the expiry date and then deleted automatically after 30 days. During this period, the account may be upgraded/reactivated if the user wishes. Once an account has been deleted, its contents cannot be restored, and the account name (email address) becomes available for new registration on a first-come, first-served basis, but only after a waiting period of 90 days.

Using Mail.World

Once you have created and activated an account, you can receive and send emails through Mail.World. During your 30-day trial period, you may use a standard version which provides 100 MB of inbox space. If you need more space before the trial period expires, you can upgrade your mail.world account to obtain it. We reserve the right to adjust the capacity provided in the standard version without prior notice. After the trial period, you must upgrade your email account if you wish to continue using it.

Mail.World's obligations: Mail.World provides a web-based email service that allows you to log in to your Mail.World email account through an internet browser on any computer with internet access.

Users' obligations: As a user of Mail.World, you agree:

- Not to provide any inaccurate or false information in connection with your account.
- Not to use Mail.World to send messages that recipients may find offensive or objectionable.
- To ensure that neither you nor anyone else sends spam emails from your Mail.World account.
- Not to create your account for the sole purpose of receiving automatically generated emails from gaming sites or similar services.
- To activate your account in accordance with the instructions you receive when you first log in.

If these obligations are not met, we reserve the right to deactivate or delete your email account without further notice.

Prices and payment terms

If a user wishes to upgrade and thereby continue using their email account after the trial period expires, a subscription is required. Users are free to choose a subscription other than the one included upon activation if they wish.

All subscriptions are billed for 1, 3, 6 or 12 months at a time, depending on the user's choice, with the first payment due when the upgrade takes place. Any transaction fees are payable by the cardholder.

Example prices for the standard capacity (100MB):
1 month: DKK 81,00/month
3 months: DKK 78,00/month
6 months: DKK 74,00/month
12 months: DKK 55,00/month

All prices and specifications applicable to a user's country of residence are available under the UPGRADE tab when the user is logged in to their account at www.mail.world.

Once a user has upgraded their account, backups are made daily to safeguard the data concerned. These data can be restored for up to seven days after the most recent backup.

The upgraded email account becomes available once payment has been completed, which normally takes place within 15 minutes.

If a payment card subsequently proves to be invalid, the account concerned will be deactivated.

Subscription terms:

All subscriptions renew automatically at the end of each payment period until the user cancels their subscription. This also applies to your trial period. This subscription arrangement prevents users from unexpectedly losing access to their purchased upgrade and having their account deactivated as a result. The amount charged will always be based on the prices in force at the time of the charge. Any transaction fees are payable by the cardholder.

A receipt will be sent by email when the subscription is set up and each time the subscription period is renewed. You may also request that receipts be resent by email.

When your payment card expires, your subscription is cancelled automatically, and you must arrange a renewed subscription using your new payment card. Any remaining time in your previous payment period will be transferred automatically to the new one.

Right of withdrawal: If a user has upgraded their Mail.World account, there is no right of withdrawal once the user has logged in to the upgraded account and thereby made use of the purchased service. Users may cancel their subscription in accordance with the terms below:

ANTISPAM FILTERS – KEEP YOUR EMAIL SAFE

At Mail.World, we do a great deal to protect you against spam, fraud and phishing. We use effective spam filters that help filter out unwanted emails every day.

Unfortunately, it is not possible to stop 100 % of all spam without also risking the blocking of legitimate emails. There is therefore always a balance between security and ensuring that you receive the emails you want.

Be alert to fraud and phishing

Unfortunately, criminals often try to trick recipients into disclosing personal information or transferring money.

We therefore recommend that you always:

- Check the sender's email address. Click on the sender and check whether the domain name matches the company or organisation the sender claims to represent. Be aware that even an apparently correct sender address can be forged.
- Be sceptical of payment requests. Never transfer money solely on the basis of an unexpected email. Contact the company through its official website or telephone number if you are in doubt. - Avoid suspicious links and attachments. Do not click on links or open attachments if you are unsure about the sender.

What should you do if you receive spam?

You have two options for limiting unwanted emails:

1. Block the sender
Right-click on the sender and select “Block sender”. Future emails from that address will then be blocked or filtered out.

2. Mark the email as spam
Click the thumbs-down icon to mark the email as spam. This helps our spam filters recognise and filter out similar emails more effectively in the future.

Take care of your email address

Another important piece of advice is to consider where you disclose your email address.

Avoid registering on websites that appear disreputable or untrustworthy. Some websites collect email addresses for resale or misuse.

This may be one reason why you suddenly start receiving emails from companies or individuals with whom you have never previously been in contact.

We look after your inbox

At Mail.World, we continually work to improve our spam filters and protect our users as effectively as possible.

By taking a little extra care, you can help reduce the risk of spam, phishing and fraud.

Cancellation of subscriptions:

A user may cancel their subscription at any time, thereby deactivating their account with effect from the end of the current payment period. A subscription cannot be cancelled retrospectively, but the purchased upgrade will remain available until the subscription period expires. If a user wishes to delete their account before the subscription period expires, they may do so under account settings. However, this does not entitle the user to a refund for the payment period that has already commenced.

Once a subscription has been cancelled, no further charges will be made.

If you would like assistance with cancelling your subscription or deleting your email account, please contact us.

The above prices and Terms and Conditions are effective as of 10.12.2021. All prices include VAT.

Mail.World
Head office:
Mail.World (International Online Services ApS)
Lyngbyvej 83A
DK 2100 København Ø
CVR 42 84 06 45